Refund policy
1. Return/Refund Policy
1.1 We offer a 14-day return policy for electric scooters, electric bikes, and electric dirt bikes; this means you may request a return within 14 days of receiving the item. Please email support@hidoes.com to initiate a return or refund request.
1.2 Returns or refunds are not accepted for accessories, gear, or repair parts once they have been shipped.
1.3 If the return is due to personal reasons on the part of the consumer, the consumer is responsible for all associated return costs. Please refer to "2. Breakdown of Return/Refund Fees" for details.
1.4 Consumers are not required to pay shipping costs if the return is due to damage or incorrect items caused by us.
1.5 Damage caused by accidents, external forces, impact, friction, or improper operation by the customer (including but not limited to these causes) is not considered a product defect.
1.6 For returns and refunds unrelated to product quality issues, we will inspect the returned product. Please refer to "2. Breakdown of Return/Refund Fees" for cost details:
1.6.1 The returned product must be unused;
1.6.2 The returned product must retain its original packaging; if returned without packaging, the logistics provider will charge a $100 surcharge for irregular/non-standard packaging;
1.6.3 The returned product must be well-packaged with all accessories included and in a condition suitable for resale; any included free gifts must be returned along with the main product;
1.6.4 If the inspection confirms the product is suitable for resale, we will issue a refund after deducting handling and logistics fees;
1.6.5 If the inspection reveals damage that renders the product unsuitable for resale, we will issue a refund after deducting handling fees, logistics fees, and depreciation costs.
1.7 For returns and refunds due to product quality issues, we will inspect the returned product; please refer to "2. Details of Fees Charged for Returns/Refunds" for cost information.
1.7.1 Please provide videos and photos demonstrating the quality issue via support@hidoes.com; if the product included a free gift, the gift must be returned along with the main item.
1.7.2 Returned products must be in their original packaging; if returned without packaging, the logistics provider will charge a $100 surcharge for irregular/non-standard packaging.
1.7.3 If the inspection reveals that the product is functioning normally and does not match the reported issue, we will deduct handling fees, logistics costs, and depreciation charges from the refund.
1.7.4 If the inspection confirms the reported issue, we will issue a refund, and the consumer will not be required to pay shipping costs.
1.8 Refurbished products are sold at special prices and are not eligible for returns or refunds. We provide free replacement parts for quality issues not caused by misuse or accidental damage within 7 days of receipt. After 7 days, any necessary repairs or part replacements must be purchased at your own expense. Purchasing a refurbished product constitutes your agreement to the terms of our refurbished product policy.
2. Details of Fees Charged for Returns/Refunds
Once an order has been paid for, shipped, or subjected to a logistics interception request, actual service costs may have already been incurred by payment platforms and logistics service providers.
Processing Fee: Charged by the payment platform when processing the order payment. This fee is not charged by this website; in some cases, the payment platform does not refund this fee after an order is refunded.
Interception Fee: If a customer requests to cancel an order or recall a package after it has been dispatched, the logistics provider must intercept the package while it is in transit, incurring a corresponding handling fee.
Logistics Fee: Once a package enters the shipping process, the logistics provider has already performed services such as pickup, sorting, and transportation. Consequently, the relevant shipping costs have already been incurred and may not be refundable, even if the order is subsequently cancelled, refused, or returned.
Depreciation/Loss of Product Value: Upon inspection of the returned item, if there is evidence of use beyond what is reasonably necessary to examine the product's nature, characteristics, and functionality—such as riding mileage, tire wear, scratches, stains, collision damage, missing accessories, or other conditions reducing the resale value—we may make a reasonable deduction from the refund based on the actual loss in value. The deduction amount is calculated based on the product's condition, the cost of repairs or replacement parts, and the extent of value depreciation, rather than a fixed percentage fee.
Irregularly Shaped Package Fee: If a returned item is not packed in appropriate outer packaging, preventing it from being sorted or transported as a standard parcel, the logistics provider may classify it as "naked" (unboxed), irregularly shaped, or incompatible with automated sorting equipment, resulting in an additional handling fee.
2.1 Details of fees charged for cancelling an order that has not yet been shipped: Processing Fee.
2.2 For orders that have been shipped and are currently in transit, the fees applicable for cancellation are: package interception fee + handling fee + shipping fee.
2.3 For orders that have already been delivered, the fees applicable for product returns are: depreciation fee + handling fee + shipping fee + irregular package fee (if applicable).
Note: We will inspect the returned products. If the returned item lacks packaging, the logistics provider will charge an irregular package fee of $100.
